Redmond WA Fire Protection Services

Carbon Monoxide sensor issue

David - Redmond, WA
22 days ago

The technician actually called to inform me that he was running ahead of schedule and wanted to see if it would be alright to show up an hour early. This was absolutely fine by mw and he promptly arrived when he said he would. Together we proceeded to the two inoperable sensors and it was immediately obvious that he was not extremely well versed with this product but together we able to work through the testing and by simply unplugging the sensor for a couple minutes then plugging it back onto the control board, both units began functioning properly. As he attempted to loosen a top locking nut I had to remind him of the, righty tighty, lefty loosey saying given he was attempting to loosen when in fact he was actually tightening the nut. Although somewhat green, he was very nice and in the end we parted ways with me indicating I would keep you all informed if the sensors went dead again. He said he was going to research to learn more about them should you all need to order replacements. This was a very simple service call and hopefully one he will add to his bank of knowledge so that next time his confidence level is higher.

Professional, fast, and friendly!

Zachary - Redmond, WA
143 days ago

We use NW Fire each year for our alarms/sprinklers/extinguishers/backflows for our building. They always do an outstanding job.

Monitoring system error code issue

David - Redmond, WA
186 days ago

Placed the call for service prior to 8:00 AM and two technicians arrived before noon. The issue was diagnosed within a few minutes and problem was resolved shortly there after. We have always had great service and results with Northwest Fire Systems and will continue to use them.

Annual fire system testing

David - Redmond, WA
289 days ago

Northwest Fire Systems completed a couple phases of our annual safety inspection today. The Service technicians were all very courteous, knowledgeable, professional and thorough. Dealing with Northwest Fire Systems has always been a positive experience and we hope to do so for years to come. Thanks to all the staff!

Annual back flow service

David - Redmond, WA
326 days ago

Dealing with Northwest Fire Systems has always been a positive experience. The office staff and the technicians are all friendly, professional and competent. We will gladly continue to do business with them.

On time, professional.

Glenn - Redmond, WA
331 days ago

Excellent job, we will continue to use NWFS!!!

Great representative

Patricia - Redmond, WA
556 days ago

Great representative

Patricia - Redmond, WA
556 days ago

Great!!

Glenn - Redmond, WA
716 days ago

Alex was very informative, and helpful. He helped me get a game plan together to move us forward. You guys handled this promptly, which is greatly appreciated!!! Thanks!!!!!

First time needing service

David - Redmond, WA
767 days ago

First of all Jesse the technician was great. He was able to diagnose the issue within a few minutes and even though he wasn't able to fix he provided the necessary information for us to contact the company that will. Our biggest frustration was the fact that I called and left messages attempting to schedule and never heard back from either the service department or our account rep. I had to call back for a third time and finally was able to get this scheduled. Had we received this type of response during an emergence we would be switching companies promptly.