Professional and friendly
Never had any issues working with Northwest Fire Systems since I took over my store. They are always friendly over the phone and in person. Whenever something is coming up to be taken care of, they contact well in advance so that you're able to plan around their service. They've even gone the extra mile in helping to troubleshoot any recurring issues I've had.
Allec was very friendly, skilled and worked with a big smile. Great man to have on your team. Never let him go!
Gary Zink
I was not present during this service due to it being a holiday for our company. Would have preferred knowing ahead of time so dispatch staff would have been prepared and/or possibly change the date to when at least one manager would be onsite. Three stars due to lack of management on site to oversee what occurred.
Always enjoy working with the entire team at Northwest! Very neighborly!
Great communication and customer service
Cody came in and addressed my needs, got me taken care of very quickly and assured me I would be good to go.
The team at Northwest Fire Systems is fantastic. I frantically called after a sprinkler head went off as I was replacing the trim piece on the ceiling. Of course water sprayed everywhere (in the newly painted room). Once I had the water turned off, and while cleaning up the mess, I called (late in the day) and was very fortunate to have Kathy answer the phone. After explaining my situation and asking 'what to do next?', Clark got on the phone. I only later found out that Clark was the owner of the company. Clark was a technician and therapist rolled into one. He took the time to walk me through exactly what to look for, what to do and how to get my house water turned on while turning off the sprinkler system. He even provided me the name of another company who would be able to provide the prescribed residential support.
I'm just some dummy calling randomly begging for some help. Boy did I get it. You just don't get this kind of customer service anymore, and I hadn't paid a dime. This is truly a testament to the kind of business this is. "Saving Lives, Protecting Property" could not be a better tag line for the company and the way it operates. If this kind of help is provided to a random caller, imagine the kind of support you'll get for a paid project.
If you need fire systems support, I'll bet you won't find a better company. Thank you Northwest Fire Systems!!
Tech were very good and were in and out in 2hours
Cody was professional and friendly when he arrived to inspect my fire extinguishers. He completed the inspection quickly and even replaced a loose mounting bracket.
We have had a wonderful experience with Northwest Fire. They return calls, come out and communicate openly and well. All their staff members have been courteous and friendly. It has been a great improvement from former companies we have worked with.
The guys did a great job, quick through and professional
very professional
very professional and was on time
Quick and effectient
Obstruction assessment
Winterization of dry system
Replacement of the test cocks. 2 on the main fire backflow prevention.
TEST TEST
Deficiency Repair
Deficiency Repair
Repaired bfp in mech. Room
Fire Sprinkler Service Call
Alarm Systems
Replaced pull station and extinguisher
Local Reviews
for Kent, WAOur Reviews by City
Wxcellent Service
Gary - Kent, WA 98030
Great, Friendly Service
Robert - Kent, WA 98032
Great and fast service!
Brad - Kent, WA 98032
Excellent Service
Gary - Kent, WA 98030
Service completed
Nikki - Kent, WA 98032
Great Team To Work With
Damon - Kent, WA 98032
Great Service
Gladys - Kent, WA 98032
Community Manager
Tia - Kent, WA 98032
Service was Amazing and very prompt
Drew - Kent, WA 98032
Great service
Tia - Kent, WA 98032
sprinkler and backflow test
Dean - Kent, WA 98030
Awesome service
Nikki - Kent, WA 98032
Awesome service
Nikki - Kent, WA 98032
A Wealth of Knowledge for the Asking
Bob - Kent, WA 98032
General Manager
Ron - Kent, WA 98030
Great and Friendly service
Dana - Kent, WA 98032
Good Service
Mike - Kent, WA 98032
Fast and Friendly
Nathan - Kent, WA 98032
Fire inspections and service
Lorraine - Kent, WA 98032
Fire testing
Lorraine - Kent, WA 98032
great people
Brad - Kent, WA 98030
Great Service, Friendly Technicians!!
Leslie - Kent, WA 98032
Great service
Mike - Kent, WA 98032
NS
Clyde - Kent, WA 98032
Very prompt and friendly staff
MFG'er in Kent - Kent, WA 98032
Evan D.
Marlon J.
Delano O.
Delano O.
Zack R.
Thomas M.
Grant L.
Samantha T.
Samantha T.
Evan D.
Zack R.
Thomas M.
Jeff M.
Caleb K.
Zack R.
Zack R.
Delano O.
Cody K.
Delano O.
Cody K.
Cody K.
Allec B.
Cody K.
Brian R.
Brian R.
